Switching from Momence to NexiBook: A Studio Owner's Guide (2026)

If you run a Pilates, yoga, or fitness studio on Momence, you have probably been following the news closely. ClassPass has acquired Momence, and the implications for independent studio owners are significant. Your booking software is now owned by a company whose entire business model is built on discounting your classes to fill marketplace seats.

Let me be clear from the start: Momence is still functional. Your classes are still running. Your clients can still book. Nothing has broken overnight. But the strategic landscape has shifted, and many studio owners are rightfully asking themselves whether their client data, pricing autonomy, and long-term interests are best served by staying on a platform that is now part of the ClassPass ecosystem.

This guide is for studio owners who have decided to explore their options. Whether you are actively planning a switch or just want to understand what the migration process looks like, this article walks you through every step — from exporting your data to going live on NexiBook in as little as three days.

Why Studios Are Leaving Momence

To understand the concern, you need to understand ClassPass. Founded in 2013, ClassPass is a fitness marketplace that sells discounted access to studio classes. Consumers pay a monthly subscription to ClassPass, and ClassPass pays studios a negotiated per-visit rate — often significantly below the studio's retail price. For many studio owners, ClassPass has long been a controversial channel: it fills empty spots, but it trains clients to expect discounts and can undercut the very pricing structure that keeps a boutique studio profitable.

Now ClassPass owns Momence, the software where you manage your schedule, store your client database, process your payments, and run your entire operation. Here is why that creates a conflict of interest:

• Your booking software is now owned by your marketplace competitor. ClassPass profits when clients book through their marketplace at discounted rates. Your studio profits when clients book directly at full price. These incentives are fundamentally opposed.
• Your client data is inside ClassPass's ecosystem. Every email address, phone number, booking pattern, and spending habit of your most loyal clients is now accessible to a company that wants to redirect fitness consumers to its own marketplace.
• Pricing uncertainty. Momence's current pricing may not last. Acquisitions routinely lead to price increases, feature bundling, or "premium" tiers that push studios toward more expensive plans to maintain the same functionality.
• Feature direction. Product roadmaps follow the acquirer's strategy. Future Momence features will likely prioritize ClassPass integrations over independent studio needs like equipment-aware Reformer scheduling or direct payment processing.

"We don't believe your booking software should have a financial incentive to send your clients somewhere else. NexiBook exists to serve the studio, not a marketplace."

None of this means Momence will suddenly stop working. But it does mean the long-term trajectory of the platform is now controlled by a company with different priorities than yours. Many studio owners are deciding that the risk of waiting is greater than the effort of switching now.

What You Need to Know Before Switching

Your Data Belongs to You

This is the single most important thing to understand. Under GDPR (and most international data protection frameworks), your client data belongs to you and your clients — not to your software provider. You have the legal right to export your data from Momence at any time, and Momence is obligated to provide it in a portable format.

What You Can Export from Momence

• Client list — Names, email addresses, phone numbers, membership status. This is available as a CSV export from the Momence dashboard under Clients > Export.
• Active packages and memberships — Package types, remaining credits, expiration dates. You can export this from the Packages section.
• Class schedules — Your recurring schedule template, class names, instructor assignments, time slots, and capacity settings.
• Booking history — Recent booking records (typically the last 90 days) showing which clients attended which classes.

What You Cannot Easily Export

• Stored payment methods — For security reasons, clients' saved credit card details cannot be transferred between platforms. Clients will need to re-enter their payment information when they first book on NexiBook. This is standard across all payment processors and is actually a security feature, not a limitation.
• Detailed payment history — Individual transaction records and invoice details may not be fully exportable. We recommend downloading any financial reports you need from Momence before cancelling your account.

How Long the Switch Actually Takes

The most common fear is that switching software will take weeks and disrupt your operations. It does not. Most studios complete the full migration in 1 to 3 days, with less than 6 hours of active work. The rest is verification and parallel running. We have designed the process to ensure zero downtime for your clients.

Step-by-Step Migration Guide

Here is the exact timeline we recommend. Each step includes the estimated time so you can plan around your teaching schedule.

Data Transfer Checklist

Use this checklist to track your migration progress. Every item with a checkmark can be transferred directly. The warning item requires client action.

• Client profiles (name, email, phone number)
• Active memberships and package balances
• Class schedules (recurring and one-time)
• Instructor profiles and permissions
• Booking history (last 90 days)
• Custom branding (logo, colors, studio landing page)
• Cancellation and no-show policies
• Waitlist settings
• Saved payment methods (clients re-enter card at first booking)

The payment method re-entry is the only step that requires action from your clients, and it happens naturally: when they book their next class, they simply enter their card details through Stripe's secure checkout. Most clients do not even notice the change. For a deeper look at reducing friction during transitions, see our guide on reducing no-shows — the same psychology of commitment applies.

What You Gain by Switching to NexiBook

Migrating to a new platform is effort. Here is what makes that effort worth it.

Transparent, Predictable Pricing

NexiBook costs €99/month flat. No per-booking fees. No percentage cuts on revenue. No surprise "premium feature" charges. Compare that to Momence's $129+/month plans (which may increase under ClassPass ownership) and the potential for future marketplace integration fees. With NexiBook, your software cost is fixed and predictable — you can budget for it the same way you budget for rent. See our ROI calculator to estimate your savings.

Zero Platform Commission

Every euro your clients pay goes to your Stripe account, minus only Stripe's standard processing fee (typically 1.4% + €0.25 for European cards). NexiBook takes 0% commission on your revenue. There is no marketplace skimming a percentage of your hard-earned income. Compare this with the full Momence vs NexiBook breakdown.

Equipment-Aware Scheduling

If you run a Pilates Reformer studio, this matters. NexiBook understands that each Reformer is a physical asset that can only be used by one client at a time. The scheduling engine assigns specific machines to specific time slots, prevents double-bookings on the same equipment, and gives you a visual map of your studio floor. Generic gym software like Mindbody does not do this — and neither does Momence.

No Marketplace Competition

NexiBook is not a marketplace. We do not aggregate fitness consumers. We do not sell discounted access to your classes. Your clients book directly with you, at your prices, through your branded booking page. There is no mechanism for NexiBook to compete with you for your own clients, because that is not our business model.

European GDPR Compliance and EU Data Hosting

NexiBook is built and hosted in the European Union. Your data stays in the EU, processed under GDPR. For European studios, this eliminates the compliance complexity of sending client data to US-based servers (which is where Momence and ClassPass host their infrastructure). If data protection matters to your clients — and increasingly, it does — this is a meaningful differentiator.

Automated No-Show Prevention

NexiBook includes built-in tools that studios on Momence often need third-party integrations to achieve: automated SMS and WhatsApp reminders, prepayment at booking, smart waitlists, and configurable cancellation policies. Studios using all five of these features together report no-show rates under 4%.

The Free Migration Offer

We understand that switching software feels risky, especially when your studio's livelihood depends on everything running smoothly. That is why we handle the heavy lifting for you.

• Free data import. Send us your exported CSV files from Momence. Our migration team will import your clients, packages, and schedules into NexiBook — verified and ready to go. No extra charge.
• Free setup assistance via video call. Book a 30-minute call with our team. We will walk you through configuring your schedule, setting up Stripe, and customizing your booking page. You can ask questions, share your screen, and get hands-on help.
• No contract, cancel anytime. NexiBook is month-to-month. If you try it and decide it is not right for your studio, cancel with one click. No exit fees. No penalties. No guilt. We would rather earn your loyalty through performance than lock you in through contracts.
• Dedicated migration guide. Beyond this article, we have a detailed migration guide with screenshots, video walkthroughs, and troubleshooting for common edge cases. The migration kit page has everything in one place.

We built this process because we have done it dozens of times. Studio owners switching from Momence, Mindbody, Glofox, and other platforms all follow the same pattern: export, import, verify, go live. The technical part is straightforward. The emotional part — trusting that nothing will break — is what the parallel running period and our support team are designed to address.

Frequently Asked Questions

Take the First Step

The ClassPass acquisition of Momence is not a crisis. It is a signal. A signal that the interests of your booking software provider and the interests of your independent studio may no longer be aligned. You do not need to panic. You do not need to rush. But you do need to have a plan.

Here is what we recommend:

1. Export your data from Momence today. Even if you are not ready to switch yet, having your client list, package data, and schedule exported gives you options. It takes 30 minutes and costs nothing.
2. Start a free NexiBook trial. Explore the platform. Set up a test schedule. See how it feels. No credit card, no commitment, no pressure. Sign up here.
3. Read the detailed comparison. Our Momence vs NexiBook comparison page breaks down features, pricing, and philosophical differences side by side.
4. Talk to us. If you have questions the FAQ did not answer, book a free migration consultation. We will assess your specific situation and tell you honestly whether NexiBook is the right fit for your studio.

Your studio is your life's work. Your clients trust you with their fitness journey. The software you use to manage that relationship should serve you — not a marketplace that profits from undercutting you. That is the promise NexiBook was built on, and it is the promise we intend to keep.

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